Sterling Silver 'Mama' Bracelet with Sparkling Zircon Stone

Shipping & Returns Policy for ESHIRA

Welcome to ESHIRA! We're committed to providing you with beautiful, high-quality jewelry, crafted with care. Please read our Shipping & Returns policy carefully to understand our practices, especially since we work on a drop-shipping basis to bring you unique pieces.

🚚 Shipping

• Processing Time: All orders are processed within 2-5 business days. Please note that processing times may vary depending on product availability and any customization requested.

• Shipping Times:

  • North America: Estimated delivery time is 10-15 business days.

  • Europe: Estimated delivery time is 10-20 business days.

  • Australia & New Zealand: Estimated delivery time is 12-20 business days.

  • Asia: Estimated delivery time is 15-25 business days.

  • Rest of the World: Estimated delivery time is 20-30 business days.

  As a drop-shipping company, our items ship directly from our suppliers to you. Shipping times are subject to availability, logistics, and potential delays from our third-party suppliers.

• Shipping Costs: Shipping rates may vary depending on your location and will be calculated at checkout. We aim to keep shipping costs reasonable while ensuring quality service.

• Customs, Duties & Taxes: ESHIRA is not responsible for any customs duties, import taxes, or fees that may be applied once your order arrives in your country. All charges for customs clearance are the sole responsibility of the customer.

• Lost or Delayed Shipments: ESHIRA is not liable for packages lost or delayed due to circumstances beyond our control, including but not limited to customs processing, natural disasters, or shipping carrier issues. If you encounter any shipping issues, we will make every effort to assist you in resolving them.

🔄 Returns & Refunds

• Return Eligibility: To be eligible for a return, the item must be in its original condition, unworn, and with all original packaging intact. Returns must be initiated within 14 days of receiving the item. Due to our drop-shipping model, returns are accepted only on specific items. Please contact our customer support to determine eligibility.

• Non-Returnable Items: Personalized, customized, or final-sale items are not eligible for return. Additionally, items that have been worn, altered, or damaged after receipt cannot be returned.

• Return Process: If you wish to return an item, please contact our customer service at [support@eshira.com] for instructions. Customers are responsible for return shipping costs, and we recommend using a trackable shipping method. ESHIRA is not liable for return shipments lost in transit.

• Refunds: Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.

• Damaged or Defective Items: If you receive an item that is defective or damaged, please contact us within 7 days of delivery with photos of the damage. We will do our best to resolve the issue by providing a replacement or issuing a refund as needed.

⚠️ Limitation of Liability

ESHIRA cannot be held responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the products. We make no warranties or representations, express or implied, regarding the products beyond what is stated on our site. Our responsibility is limited to the value of the purchased item.

🔄 Changes to This Policy

ESHIRA reserves the right to modify this Shipping & Returns policy at any time. Any changes will be updated on this page, and the effective date of the policy will be revised accordingly.

Thank you for understanding our Shipping & Returns terms. We strive to offer a seamless shopping experience while ensuring transparency and clarity.